IT services for hotels — unlimited IT support, networking, and cybersecurity

A hotel can’t afford to stop. Not check-in, not guest Wi-Fi, not the reservation system, not the video surveillance cameras, and not the restaurant’s POS. When technology fails in a hotel, the impact is immediate: dissatisfied guests, a paralyzed front desk, negative reviews, and lost revenue. That’s exactly why dozens of hotels in Portugal rely on DataRoad as their technology partner—because we know that in the hospitality industry, there are no second chances.

The problem we know all too well

Most hotels in Portugal do not have an in-house IT department. And even those that do have an on-site technician know that one person alone cannot handle networks, Wi-Fi, servers, cybersecurity, CCTV, POS, and hotel management systems all at the same time. The result is predictable: problems pile up, responses are slow, there are different vendors for each area, and no one has a complete overview of the infrastructure.

DataRoad solves this problem at its root. With the IT Unlimited model, the hotel gains a full-fledged IT department—no hiring, no training, no management—for a fixed monthly fee and with no long-term contract.

What DataRoad does for the hotels it serves

We do not sell individual hours or one-off services. We take full responsibility for the hotel’s IT infrastructure, including all areas critical to daily operations.

In the area of networking and connectivity, we design and install structured cabling systems from the ground up, featuring Cat6 and Cat6A certified cabling, organized racks, managed switches, and network segmentation by department. We separate traffic from the front desk, back office, management systems, and guests, ensuring performance and security across all segments.

For hotel Wi-Fi, we implement high-density enterprise Wi-Fi solutions using Ubiquiti equipment, specifically designed for hotel environments. We cover guest rooms, common areas, restaurants, event spaces, and outdoor areas, with captive portals customized with the hotel’s branding and centralized management of the entire wireless network.

In the area of cybersecurity, we install and manage Sophos, Fortinet, or Cisco firewalls, customized to the hotel’s specific operations. We protect guest data, payment systems, and internal communications through continuous monitoring and immediate response to any threat or attempted intrusion.

For video surveillance and CCTV, we design and install IP video surveillance systems integrated with the network infrastructure, covering entrances, hallways, parking lots, service areas, and common areas. All system management and maintenance are included in the IT Unlimited contract.

As part of our day-to-day support, we provide unlimited technical assistance—on-site, remote, and over the phone—for any issue, from a reception computer that won’t turn on to a PMS server failure. DataRoad’s technical team is familiar with the hotel environment, the systems in place, and the operational priorities of each department.

Why does the IT Unlimited model work so well in the hospitality industry?

The traditional IT support model—paying by the hour or per incident—is particularly costly for hotels. A hotel experiences unpredictable spikes in incidents: a PMS update that goes wrong on a fully booked night, a router that fails in the middle of an event, a network issue that affects the check-in of a group of 80 people. With the hourly model, each of these problems results in a surprise bill. With DataRoad’s IT Unlimited, everything is included.

The hotel pays a fixed monthly fee that covers all service calls, all on-site visits, and all monitoring. There is no limit on service calls, no extra charges for emergencies, and no minimum contract term. If at any time the hotel is not satisfied, it can cancel without penalty. This model aligns DataRoad’s interests with those of the hotel: the fewer problems there are, the better for both parties. That’s why we invest in prevention, proactive maintenance, and 24/7 monitoring—because fixing issues before they happen costs less than repairing them after they occur.

Hotels that already rely on DataRoad

DataRoad was chosen by the LX Arch Hotel, located on Rua Augusta in Lisbon, to handle the complete installation of its computer network, Wi-Fi setup, firewall, and CCTV systems, as well as to provide a permanent Unlimited IT support contract. EasyHotel Lisbon, BeHotel, Rossio Plaza Hotel, BePoet, and others also rely on DataRoad to ensure that their systems operate without interruption, every day of the year.

Every hotel project we undertake is documented, published, and shared—because we believe that transparency and results speak louder than any sales pitch.

What sets us apart from other IT providers for hotels

We hold official certifications from the manufacturers that equip the world’s best hotels: Ubiquiti, Cisco, Fortinet, Sophos, Dell, Microsoft, and VMware. We don’t outsource—the team that installs the system is the same one that provides support afterward. We understand the hotel industry: we know that in-room Wi-Fi is just as important as breakfast, that check-in can’t wait for a technician, and that a network outage at 11 p.m. on a Saturday can’t wait until Monday.

We have offices in Lisbon, Porto, Faro, Funchal, and Évora, which means we can serve hotel chains with multiple locations across different regions of the country with the same level of service and the same dedicated team.

Hotel Ready Package — everything a hotel needs, all from a single partner

For new or renovated hotels, DataRoad offers the Hotel Ready package: a turnkey service that covers the entire process, from technical surveys during the construction phase to full activation on opening day. It includes network design, cabling installation, business Wi-Fi, firewall, CCTV, system configuration, and transition to an IT Unlimited contract with ongoing support. One point of contact, one contract, zero worries.

Are you opening a hotel? Check out the Hotel Ready package.

Every new hotel that opens in Portugal needs a complete IT infrastructure in place before welcoming its first guest—structured cabling, Wi-Fi, a firewall, CCTV, management systems, and round-the-clock support. The problem is that many developers leave IT until the very end of construction, rely on several different vendors, and end up with disjointed solutions, unpredictable costs, and problems on opening day.

DataRoad's Hotel Ready package solves this with a turnkey approach:

Phase 1 — Design (during construction) Technical survey of the building, definition of requirements with hotel management, network and Wi-Fi design including a coverage study, equipment specifications, and CCTV infrastructure planning. All coordinated with the contractor and architect to avoid rework.

Phase 2 — Installation (pre-opening) Installation of certified structured cabling, rack assembly, installation and configuration of switches, Wi-Fi access points, firewalls, CCTV cameras, UPS systems, and connection to the data center. Configuration of Microsoft 365, workstations, and integration with PMS and POS systems. Comprehensive testing of the entire infrastructure.

Phase 3 — Activation and Ongoing Support On opening day, everything is up and running. From then on, the hotel transitions to the IT Unlimited contract—unlimited support, 24/7 monitoring, proactive maintenance, and on-site visits included. One partner, one contract, zero worries.

Why do the most discerning hotels choose DataRoad?

Risk-free model — IT Unlimited offers a fixed monthly fee with no hourly limits, no travel costs, and no long-term contract. If you’re not satisfied, you can cancel anytime. This freedom means we have to earn the hotel’s trust every month — and that’s exactly how we want to work.

Certifications from leading manufacturers —Ubiquiti, Cisco, Fortinet, Sophos, Dell, Microsoft, and VMware. We don’t subcontract—the team that installs the system is the same one that provides support afterward and knows every detail of the hotel’s infrastructure.

Real-world hotel experience — We know that in-room Wi-Fi is just as important as breakfast. That check-in can’t wait for a technician. That a network outage at 11 p.m. on a Saturday can’t wait until Monday. DataRoad has the largest published portfolio of hotel clients of any MSP in Portugal.

Nationwide coverage — We have a presence in Lisbon, Porto, Faro, Funchal, and Évora. Hotel chains with multiple locations across different regions of the country can count on the same level of service and the same dedicated team.

The sooner we get involved in the planning, the lower the costs and the fewer surprises you’ll have on opening day.

Request an assessment of your hotel's IT infrastructure

If your hotel is already open for business, we’ll conduct a comprehensive, free audit of your infrastructure—network, Wi-Fi, security, systems, and equipment—and provide a report with clear recommendations and a no-obligation IT Unlimited proposal. If you’re building or renovating a hotel, contact us during the design phase. The sooner we integrate IT planning, the lower your costs and the fewer surprises you’ll face on opening day.

Frequently Asked Questions — IT Services for Hotels

What is DataRoad’s IT Unlimited service? It is a monthly IT management contract that combines proactive monitoring, unlimited on-site and remote support, advanced alerting, and continuous reporting. The hotel pays a fixed monthly fee that covers all service calls and on-site visits—with no limit on calls, no extra charges for urgent requests, and no surprises on the bill.

Does IT Unlimited include network and Wi-Fi support? Yes. The service includes comprehensive management and support for wired and wireless networks, wireless access points, connectivity, and performance troubleshooting—including guest networks and separate operational networks, with customized captive portals.

Is there monitoring outside of business hours? Yes. DataRoad monitors the hotel’s IT environment 24 hours a day, 365 days a year, with automatic alerts and proactive intervention. A failure at 2 a.m. on a Sunday is detected and addressed in the same way as a failure at 10 a.m. on a Tuesday.

What types of hotels is this best suited for? Any hotel that values operational continuity—from boutique hotels with 20 rooms to properties with 200+ rooms featuring a restaurant, spa, and event spaces. IT Unlimited adapts to the size and complexity of the operation.

Does DataRoad install networks in new hotels during the construction phase? Yes. The Hotel Ready package covers the entire process—from the technical survey during construction to full activation on opening day. The earlier we integrate into the IT planning, the lower the costs and the less rework required.

What brands and equipment do you use? We work with Ubiquiti (Wi-Fi and switching), Cisco, Sophos, and Fortinet (firewalls and security), Dell (servers and workstations), Microsoft (365 and cloud), and VMware (virtualization). We are certified partners of all these manufacturers.

Does the contract have a minimum commitment period? No. IT Unlimited operates without a minimum commitment period. If at any time the hotel is not satisfied, it can terminate the contract without penalty. We believe that trust is earned through results, not through contractual clauses.

Does DataRoad also handle CCTV and video surveillance? Yes. We design, install, and manage IP video surveillance systems integrated with the network infrastructure—featuring continuous recording, secure data retention, and remote access for hotel management.

Do you serve hotels outside of Lisbon? Yes. DataRoad has an active presence in Lisbon, Porto, Faro, Funchal, and Évora. Hotel chains with multiple locations across different regions of the country are served with the same high standard of quality and the same dedicated team.

How do I get started? Contact us for a free, no-obligation assessment. We’ll conduct a comprehensive review of your hotel’s IT infrastructure—network, Wi-Fi, security, systems, and equipment—and provide a report with clear recommendations and a customized IT Unlimited proposal tailored to your operation.

Your hotel's technology isn't just a minor detail.
It's what makes everything else work.

We do it right.